Assistant Client Service Specialist

Job Description

Position Summary

This demanding and fast paced position will require an individual that has strong interpersonal and organizational skills, the ability to communicate effectively with a variety of personalities, multitask, problem solve and a willingness to adjust from a daily routine when necessary. The individual in this position will have a proactive, forward thinking approach and a client service mindset. The primary responsibility of the Assistant Client Service Specialist is to provide first in class hospitality to internal and external clients, vendors and team members. They are also responsible for general office administration and support, opening, sorting and distributing the daily mail in a timely manner.

Primary Responsibilities

  • Supports Relation client teams in peer reviewing and assembly of client presentations
  • Maintains day to day office support functions such as stocking printers, handling sensitive documents and mail, deliveries, and other needs
  • Attends Relation team meetings to take notes and document meetings as needed
  • Provides back up support to client support teams, eligibility and enrollment and/or agency management systems as needed
  • Performs administrative duties (filing, photocopying and faxing) in an efficient and timely manner
  • Under supervision, creates and maintains electronic and hard-copy filing systems conducive to the business unit needs
  • Other duties and special projects as assigned


  • Excellent written and verbal communications skills are required to maintain effective relationships with clients, co-workers, vendors and others
  • Proficient skills in Microsoft Office Suite (primarily Excel, PowerPoint and Word)
  • Excellent customer service skills


  • Ability to prioritize and handle multiple tasks in a demanding work environment
  • Willingness to adhere to all principles of confidentiality
  • Ability to work independently and on a team
  • Ability to meet deadlines
  • Ability to show initiative, good judgment, and resourcefulness
  • Reliable and efficient
  • Organized and detail oriented
  • Proactive and takes initiative
  • Ability to receive direction and follow instructions
  • Ability to represent the company well to external organizations, clients and vendors

Education and Qualifications

  • High School Diploma
  • Knowledge of administrative procedures



Commercial Lines


Salinas, California


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