Walnut Creek, Calif., 02 June 2016 – Ascension Insurance, Inc. announced today that Mary Ann Romero, a licensed property and casualty professional, who previously worked in its Pan American business unit, has returned to the company as a Senior Claims Management Advocate. In this role, Mary Ann will work closely with managing principals and risk management teams to support the due diligence and advocacy resources Pan American provides its clients during the claims process. She will be based in the Sacramento office.
Mary Ann originally joined the Pan American team in 1998, in the role of Client Relations and Agency Claim Manager. Her responsibilities included managing workers compensation claims and risk management for various customers in California, in addition to managing claims and assisting sales when needed.
Mary Ann has over 20 years experience in the insurance industry. She began her career at Metropolitan Property and Casualty in 1989, when she started working as a property and casualty claims dispatcher. In that role, she was responsible for assigning and managing independent adjusters to inspect and provide estimates of damage for auto and home claims. She then transitioned to property and casualty claim representative, managing auto and home claims for various states across the United States.
“We are very happy to have Mary Ann return to Pan American. Her in-depth expertise in interpreting complex workers compensation policies and knowledge of the claims handling process will serve our clients remarkably well,” said Steve Martin, President of Pan American.
He added, “Mary Ann has always been driven to find innovative solutions for each and every client to ensure the successful resolution of the claims process, and I’m looking forward to seeing what she brings to the table in this next chapter of our work together.”
Mary Ann commented, “I’m extremely excited about returning to Pan American and taking on this new role. I intend to focus on bringing new risk management tools and updated claim solutions, ranging from claim management, injury management, medical management and cost containment strategies, to Pan American that will positively impact the bottom line for our customers.”
While at Pan American previously, Mary Ann was the recipient of the presidential award 3 times, for assisting with sales, customer service, claim management service and products throughout California. She studied business and communications in Wyoming before coming to California to work in the insurance industry.
About Ascension Insurance, Inc.
Ascension Insurance, Inc. is a premier insurance agency that offers superior risk management and benefits consulting services. It has more than 400 employees in 31 locations nationwide. Ascension is a privately held corporation; together with its private equity partners, Parthenon Capital and Century Capital Management, the company expects to continue its strong trajectory through additional acquisitions and organic growth.