Property & Casualty

We apply a consistent, consultative holistic risk management approach to businesses of all sizes and types from a wide range of industries. After gaining a deep understanding of their operations, risks, attitudes, and goals, we design, negotiate, and place the most appropriate risk financing solution, ranging from fully insured, to deductible, to captive, to self-insurance programs. We also help our clients prevent losses and help mitigate them when or if they do occur. Once an insurance program is in place our account management teams are readily available to proactively handle any administrative needs throughout the year.

We apply a consistent, consultative holistic risk management approach to businesses of all sizes and types from a wide range of industries. After gaining a deep understanding of their operations, risks, attitudes, and goals, we design, negotiate, and place the most appropriate risk financing solution, ranging from fully insured, to deductible, to captive, to self-insurance programs. We also help our clients prevent losses and help mitigate them when or if they do occur. Once an insurance program is in place our account management teams are readily available to proactively handle any administrative needs throughout the year.

We utilize all the options on the risk financing continuum to best fit our clients’ needs and offer a full range of insurance products from a wide array of insurance carriers including:

  • Property
  • Casualty – General Liability, Auto Liability, Umbrella/Excess Liability
  • Workers’ Compensation
  • Professional Liability
    • Executive Risk Coverages:
    • Directors & Officers Liability
    • Employment Practices Liability
    • Fiduciary Liability
    • Crime
  • Cyber Risk Coverage
    • Industry Specialty Coverages:
    • Agriculture – Crop
    • Higher Education – Educators Legal Liability
    • Construction – Contractor / Owner Controlled Program, Builders Risk, Bonds
    • Transportation – Liability, Physical Damage, Cargo

Risk Identification and Analysis

It is critical that we gain a deep understanding of the unique blend of operations, exposures, and attitudes toward risk for each of our clients.

With new clients, we start our engagement with a comprehensive review that usually includes:

  • Physical inspections
  • Deep dive interviews with senior leadership and key operational staff
  • Analysis of historical losses and claim trends which can impact placement results; where there is sufficient data we will do statistical loss projections
  • Review of existing insurance policies and insurance program financial structures
  • Review of any current risk control and loss prevention initiatives

At subsequent renewals for existing clients many of these strategic review steps are repeated in order to track any operational changes, monitor current insurance program performance, and to assure our understanding of your organization and our client relationship continues to deepen over time.

Program Design, Negotiation and Placement

Strategic Planning

With information from the risk identification and analysis step in hand we typically start the insurance placement process with a strategic planning session where we set goals and target objectives for insurance renewals.

We will:

  • Discuss all potential risk treatment techniques that may include a blend of avoidance, retention, and/or risk transfer either through insurance or contract
  • Review the scope and structure of existing insurance programs to make certain that coverage, retentions/deductible and limits are appropriate, and decide if any adjustments need to be made
  • Evaluate the state of the insurance marketplace and determine whether to market competitively or renew with existing carriers

Program Marketing

We take the following steps:

  • Carrier selection
    Relation has deep knowledge of the insurance marketplace and extensive carrier relationships. The insurance market is dynamic, and we devote tremendous time and energy to stay current on insurer capabilities and underwriting appetites. This understanding of the markets coupled with our significant premium volume, puts us in a position of strength to carefully match clients with suitable insurers and use our negotiating leverage.
  • Underwriting submission
    Before approaching the market(s), we invest extensive time to make certain we create a quality submission that accurately represents your operations, exposures, risks, loss prevention activities and our renewal expectations of the markets including coverages, structure options and pricing.
  • Negotiation
    We interact extensively with underwriters to push for the most advantageous options for our clients. In some instances, we even find it is effective to invite our clients to meet personally with key underwriters. We endeavor to avoid surprises and will work hard to keep clients apprised of our negotiation progress.
  • Renewal Presentation
    We prepare detailed comparisons of coverage terms and conditions, program financial factors (premiums, retentions, deductible, limits) and, if appropriate, alternative program structures. We will review advantages and disadvantages of each alternative and make recommendations
  • Placement and Ongoing Monitoring
    Once the program is put in place we continue to monitor its performance throughout the year, assess how well it is working and make modifications if necessary.

Post Placement Day-to-Day Administration

We recognize that once we move past the insurance policy renewal date we have an important ongoing obligation to provide support for the remaining 364 days of the year to make sure the programs run smoothly.

Duties may include:

  • Delivering binding confirmation documentation
  • Handling all accounting matters
  • Creating schedules of insurance
  • Assuring policies are issued, checked for accuracy and delivered as quickly as possible
  • Making policy modifications as changing circumstances require during the year
  • Promptly issuing certificates of insurance and vehicle ID cards
  • Maintaining any required databases
  • Reviewing insurance-related provisions in contracts and agreements
  • Fielding coverage questions
  • Keeping you abreast of relevant insurance marketplace, legal or legislative issues, or developments that arise throughout the year and could impact you.

Claims Consulting

Clients buy insurance to protect themselves or their organizations in the event of a claim. But the world of insurance claims is often unfamiliar, confusing and complicated. In response, Relation has made a large investment in claims advocates who have the expertise to support and guide clients through the claims process.

Claims advocacy functions may include:

  • Serving as a technical resource and advisor on claims issues
  • Reviewing existing claims reporting and claims handling procedures and/or develop new claims handling agreements
  • Performing loss and reserve analyses
  • Auditing selected claim files
  • Working with brokerage placement teams to prepare statistical analyses on claims data and trends for renewal submissions and underwriting negotiations
  • Monitoring carrier or third party administrator claims handling performance
  • Keeping you abreast of relevant insurance marketplace, legal or legislative issues, or developments that arise throughout the year and could impact you.

Loss Control

We’ve made a large investment in post-loss claim advocacy resources to help our clients manage claims that have already occurred, plus an equally large investment in hiring loss control consulting staff who are skilled at helping clients design and implement pre-loss programs to limit or avoid claims before they happen. We can work with you to seamlessly integrate risk management, risk control and loss prevention activities into your operations, and create safer workplaces. We have an extensive suite of loss control and safety services tailored to meet the needs of both general industries, as well as our specialized industry niches.

These services include, but are not limited to:

  • Evaluation of current programs, policies and procedures
  • Safety inspections
  • Loss history trend analysis and operational risk identification
  • Loss control & safety program design and implementation
  • Onsite or online safety training for employees and supervisory staff
  • Regulatory compliance (e.g. OSHA, DOT, etc.)
  • Employee and fleet safety manuals
  • Ergonomics evaluations and training
  • Accident investigation and loss recovery protocols/procedures
  • Return to work programs

Marco Figueroa

Senior Loss Control Consultant

(559) 691-4189   

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