The Benefits Administrator is responsible for directing and planning the day-to-day operations of benefits programs. This position ensures the successful delivery of employee benefits, provides excellent customer service to internal and external customers and is responsible for accurate recordkeeping and reporting in payroll and benefits systems. The Benefits Administrator exercises individual judgment and the utmost discretion when managing sensitive and confidential matters, such as payroll, personnel relations and organizational changes.
- Ensure successful administration of employee benefits programs, including but not limited to: health, dental, vision, short-term and long-term disability, workers’ compensation, life insurance, travel and accident plan, health savings account and 401(k).
- Perform day-to-day benefits processing for enrollments, COBRA, terminations and changes.
- Respond to 401(k) inquiries from managers and employees relating to enrollments, plan changes, and contribution amounts. Manage the annual catch-up contribution enrollment.
- Administer the employee wellness program, planning wellness initiatives and activities, and promoting employee engagement and program rewards.
- Develop communication tools to enhance understanding of the company’s benefits package. Design and distribute materials for benefits orientations, open enrollment and summary plan descriptions.
- Present benefits package information to candidates, providing comparative analysis to their existing coverage and communicating Relation’s benefits package in a positive and compelling way.
- Conduct benefits orientation and training activities for new hires, employees newly eligible for benefits, and open enrollment. Provide benefits training and support to employees.
- Perform plan audits. Provide necessary ad-hoc reports, ensuring records integrity.
- Oversee maintenance of employee benefits files. Ensure the accuracy of benefits data in the HRIS to provide vendors with accurate eligibility information. Perform quality checks of benefits-related data, and track and audit benefit accruals.
- Process and administer all leave-of-absence requests and disability paperwork, including but not limited to: medical, personal, FMLA and military leaves.
- Effectively interpret FMLA and ADA implications as they relate to leaves of absence and disabilities.
- Work with third party vendors to ensure appropriate management and monitoring of workers’ compensation claims.
- Ensure compliance with all federal programs such as HIPAA, COBRA and FMLA.
- Assist with the preparation of Summary Plan Descriptions and various government reports and filings.
- Review short- and long-range cost estimates regarding modifications in benefits programs and implementation of new programs.
- Survey industry trends and assist with future benefits designs. Develop specific recommendations for review by management.
- Administer the tuition reimbursement program.
- Attend training and seminars (via online or in person) as appropriate to enhance job knowledge and skills.
- Perform other duties and tasks as assigned.
- Highly detailed and accurate, with excellent organizational skills.
- Excellent communication and interactive skills; expresses thoughts and ideas clearly both verbally and in writing; establishes trust and confidence quickly.
- Advanced administrative and organizational skills.
- Demonstrated experience with Microsoft Office products, particularly Excel.
- Working knowledge of the rules and regulations associated with HIPAA.
- Advanced problem-solving skills.
- Working knowledge of relevant laws and regulations applicable to FMLA, ADA, and the ACA.
- Ability to function effectively under tight time constraints, consistently meet strict deadlines, prioritize, and handle multiple tasks in a demanding work environment.
- Ability to communicate effectively with employees at all levels of the organization.
- Willingness to adhere to all principles of confidentiality.
- Ability to work independently with limited daily supervision and to work effectively in a team environment.
- Ability to show initiative, good judgment, and resourcefulness.
- Ability to represent the company in a professional manner to both internal and external customers and clients.
EDUCATION AND QUALIFICATIONS
- Associate’s degree in Human Resources or related field, but experience and/or other training or certification may be substituted for education.
- 5+ years’ experience in benefits administration.
- Experience with California benefits administration a plus.