Client Service Specialist-Education Solutions

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Description

Relation is among the fastest-growing insurance brokers in the U.S. We work together to bring new products, capabilities and ideas to our clients, while preserving the local relationships and expertise that our clients have come to expect. Our employees and our clients are our top priorities…our success is built upon both and we take that seriously. We offer a competitive compensation package (including benefits), a collaborative team environment and growth opportunities.

We are looking for brilliant minds to come join us in a fast-paced, exciting work environment where having fun while working hard is part of our core values. Our culture encourages personal growth, and success. Are you a team player who enjoys challenging work? Do you believe the client always comes first? Come claim your future with a growing company that can help you be your best. Build a lasting connection with Relation!


POSITION SUMMARY

The primary responsibility of the Client Service Specialist is to provide assistance to the Company’s client base by working in partnership with the Sales and Account Management Teams. This is accomplished by handling incoming and outbound calls and emails from clients, carriers and third party administrators regarding clarification of premium, status of eligibility, renewal progress, etc. The Client Service Specialist will build relationships with Relation Sales Producers, Account Managers and clients to encourage new and repeat business opportunities. This individual may be the first point of contact between Relation and potential clients; therefore, it is important that the Client Service Specialist be a skilled communicator with the ability to create a positive first impression of the Company.

PRIMARY


A GLIMPSE INTO THE POSITION

• Develops professional business relationships with Sales Producers, Accountant Managers and clients.

• Makes calls to qualify prospects and secure initial meetings for Sales Producers.

• Handles incoming and outbound calls, emails and other inquiries from students, school officials, and third parties regarding clarification of premium, status of eligibility, renewal progress, etc.

• Processes invoices in agency management system and manages customer accounts receivables.

• May assist in the generation and distribution of monthly loss reports to clients.

• Performs research for escalated client and/or student issues.

• Participates in renewal and prospect discussions with Sales Producers and Account Managers.

• Assists in generating plan reports with delivery to stakeholders (Sales Producers, Account Managers, Underwriters, and Clients).

• Assists Sales Producers and Account Managers in preparing quotations, renewal presentations and reports for clients.

• May assist in the preparation of proposals for potential clients.

  • • Performs other duties or special projects as assigned.

Requirements

SKILLS

• Thorough knowledge of products, services and usages offered by the Company.

• Outstanding interpersonal and communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.

• Proficient skills in Microsoft Office (primarily Excel and Word). Must be computer literate with the ability to learn new software applications.

• Must be able to understand written and oral communications and interpret information written within plan documents.

• Working knowledge of the laws and regulations associated with HIPAA.


EDUCATION AND QUALIFICATIONS

  • College degree in marketing, business, or communication related field or equivalent work experience
  • 2-4 years’ Customer Service experience with preference given to individuals with experience in health and accident lines of coverage
  • High School Diploma or its equivalent



Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.