Operations Manager-Insurance


Relation is among the fastest-growing insurance brokers in the U.S. We work together to bring new products, capabilities and ideas to our clients, while preserving the local relationships and expertise that our clients have come to expect. Our employees and our clients are our top priorities…our success is built upon both and we take that seriously. We offer a competitive compensation package (including benefits), a collaborative team environment and growth opportunities.

We are looking for brilliant minds to come join us in a fast-paced, exciting work environment where having fun while working hard is part of our core values. Our culture encourages personal growth, and success. Are you a team player who enjoys challenging work? Do you believe the client always comes first? Come claim your future with a growing company that can help you be your best. Build a lasting connection with Relation!

The Operations Manager leads and manages the operational functioning and development of the Account Management service team. The Operations Manager oversees the day-to-day functions of the department and assists with the operational, non-sales administration within their respective location.


•Mentors and manages sales support team members

•Champions communication of goals, vision, and procedures developed by leadership

•Manages office environment and champions the creation and continuation of a culture of teamwork

•Works with the Company leadership and Human Resources to manage employees and implement projects and directives

•Actively participates in the hiring and new hire onboarding process

•Provides recommendations for hiring

•Trains team members on duties, expectations, standards, policies. Audits and reviews these areas regularly as set by service standards; identifies/coordinates additional employee training as needed –AMS 360 specific

•Immediately and effectively addresses and resolves performance concerns utilizing the support of Human Resources

•Directs employee workflow, workload and overall performance

•Provides feedback to management and team members about service structure to improve performance and productivity

•Coordinates time off within department to ensure service level and appropriate reporting of time off

•Assures service standards are being met utilizing the audit and review process

•Assures client service standards are being met

•Creates and recommends new standards and any specialized processes or standards based on business needs

•Assists in monitoring operating expenses and adherence to budget numbers for the location

•Conducts annual performance reviews for direct reports

•Manages the service of a book of business directly and may have direct revenue responsibility

•Answers clients/employees questions in a timely manner

•Answers phone inquiries and resolves issues in an expedition manner


The ideal candidate will have an advanced level of knowledge of commercial lines of coverage or health and welfare lines of coverage, as well as an in depth understanding of insurance markets, products, services insurance ratings and underwriting procedures. We are looking for someone with a demonstrated ability to lead and inspire a team to achieve goals. Outstanding interpersonal and communications skills are required to maintain effective relationships with internal/external clients, employees, and vendors. You must have a strong ability to listen, discern, prioritize and negotiate with clients and insurance carrier representatives.


• High School Diploma or equivalent required, advanced degree preferred.

• 10+ years’ experience in account/client management

• Demonstrated experience in successfully leading a team


• A Property and Casualty License or Life, Health and Accident License (depending on location and responsibilities) from state of domicile is required must be maintained

• Advanced professional designation highly desirable

Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.



Burlington NC

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